Booking Terms and Conditions
Service Terms – Get Turkey Tours
Service Provider: AIGEN Global L.L.C.
Brand: Get Turkey Tours
Effective / Last Updated: March 31, 2026
Contact: support@maxxclass.com | +90 537 747 0 575
Registered Office (Kosovo)
Ukshin Hoti Street No 51,
Courtyard by Marriott Plaza Floor 12 No 4
Pristina 10000 - Kosovo
Operations Office (Turkey – Bodrum, where applicable)
Atatürk Cd. No 19/1 Gölköy 48483 Bodrum - Muğla
1) Scope and Definitions
These Booking Terms and Conditions apply to the following services provided by AIGEN Global L.L.C. under the Get Turkey Tours brand:
Private tours
Day trips
Boat and yacht experiences
Related tour and experience services provided, where applicable, through third-party suppliers, operators, or business partners
Customer: Refers to the person making the booking and all participants included in the booking.
Booking: Refers to any service request made through the website, email, messaging applications, or telephone.
Service Start Date / Time: Refers to the scheduled starting date and time of the tour, experience, or related service.
2) Booking and Confirmation
A booking is considered confirmed only once we have sent written confirmation.
The person making the booking represents that they are authorized to accept these terms on behalf of all participants included in the booking.
The customer is responsible for providing accurate and complete information, including date, time, number of participants, meeting point, location details, and any special requests.
Any operational issues, delays, or additional costs resulting from incomplete, inaccurate, or late information may be charged to the customer.
3) Pricing and Additional Charges
Prices are determined based on the type of service, date, time, location, duration, group size, supplier cost, and operational requirements.
Unless explicitly stated otherwise, entrance tickets, museum fees, marina fees, port charges, extra stops, off-route requests, special arrangement costs, and similar items may not be included in the quoted price.
Incorrect meeting point details, last-minute route changes, customer-related delays, or additional requests outside the original booking scope may be subject to extra charges.
The final price shall be the one stated in the written offer or booking confirmation.
4) Payment Methods
As a general rule, full payment is required before the service begins. However, a different payment arrangement may be agreed in writing for certain services, programs, or operational requirements.
Accepted payment methods may include:
Card payment via Stripe
Payoneer
PayPal
Bank transfer
Cash payment only if approved in writing in advance
A booking may remain pending until payment is completed and may not be treated as confirmed until payment has been received.
Cash payments are accepted only if expressly approved in advance and in the agreed currency.
Approved refunds will, as a general rule, be made through the same payment channel used for the original payment. For example, card payments will be refunded to the same card, PayPal payments to the same PayPal account, Payoneer payments to the same Payoneer account, and bank transfer payments to the same payment route where possible. Cash refunds may be made in cash where feasible or through an appropriate alternative method agreed in writing by the parties.
5) Booking Changes
Requests to change the date, time, route, meeting point, number of participants, or scope of service are subject to availability and operational feasibility.
Change requests should be submitted in writing whenever possible.
Changes may result in fare differences, supplier differences, or additional operational costs.
If a requested change is not possible due to technical, operational, or supplier-related reasons, the request may be treated as a cancellation request, and the separate Cancellation, Refund and Changes Policy will apply.
6) Cancellation, Refund and Changes Policy
Cancellations, refunds, and booking changes are governed by the separate Cancellation, Refund and Changes Policy published on the website.
Refund timing may vary depending on the processing times of banks, card issuers, payment service providers, or the relevant payment channel.
Where service-specific supplier costs or pre-committed expenses apply, the rules set out in the relevant policy shall govern.
7) Meeting Point, Delays, and No-Show
The customer must be present at the meeting point specified in the booking confirmation and at the stated start time.
If the customer expects to be delayed, they must inform us as soon as reasonably possible.
For tours, boat trips, and yacht experiences, start times may be sensitive due to safety requirements, port rules, supplier scheduling, or group flow. For this reason, waiting time may be limited for certain services.
If the customer is not ready within a reasonable waiting period, cannot be reached, or has provided incorrect information, the booking may be treated as a no-show. In such cases, no refund may be due, and the consequences will be determined under the Cancellation, Refund and Changes Policy.
8) Customer Responsibility, Safety, and Conduct
The customer and all participants must avoid any behavior that could endanger safety or disturb the supplier, guide, crew, or other participants.
The service provider or relevant operator may refuse service to any person who creates a safety risk, is excessively intoxicated, behaves aggressively, or otherwise prevents the service from being carried out safely.
Illegal substances, dangerous items, weapons, or any prohibited materials are strictly forbidden.
For boat and yacht experiences, all sea, port, weather, and safety rules must be followed at all times.
9) Third-Party Suppliers and Operators
Some services may be provided in whole or in part through third-party suppliers, operators, guides, boat owners, crew members, restaurants, or local partners.
In such cases, while customer communication, booking coordination, and overall organization may be handled by us, the actual delivery of the service may be carried out by the relevant third-party provider.
Depending on the nature of the service, certain operational rules, availability conditions, and supplier-related limitations may apply.
10) Force Majeure and Operational Disruptions
Services may be postponed, modified, or cancelled due to severe weather, sea conditions, port or government restrictions, road closures, natural disasters, safety concerns, strikes, civil unrest, war, terrorism, or other events beyond the reasonable control of the parties.
In such cases, we may, depending on the circumstances, offer rescheduling, credit, partial refund, or, where appropriate, a full refund.
If non-recoverable supplier costs or operational expenses have already arisen, these may be taken into account when calculating any refund.
Mandatory consumer rights remain unaffected.
11) Limitation of Liability
Services are provided with reasonable care and professional attention.
However, to the extent permitted by applicable mandatory law, we shall not be liable for indirect losses, missed connections, missed flights, loss of profit, indirect expenses, or losses caused by customer-related factors.
We shall not be responsible for consequences arising from inaccurate, incomplete, or late information provided by the customer.
Nothing in this clause excludes rights that cannot lawfully be limited under applicable consumer law.
12) Personal Data and Privacy
Personal data may be processed for booking management, service delivery, payment handling, refund processing, fraud prevention, customer support, and compliance with legal obligations.
Further details on how personal data is collected, used, stored, and shared are set out in the Privacy Policy published on the website.
Where required, separate consent may be obtained for newsletter subscriptions or marketing communications.
13) Governing Law and Dispute Resolution
These Booking Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Kosovo, without prejudice to any mandatory consumer protection rules that may apply.
In the event of any dispute, the parties agree to first seek a good-faith resolution by contacting support@maxxclass.com.
Any mandatory consumer protection rights applicable in the customer’s country of residence shall remain reserved where required by law.
14) Contact Information
AIGEN Global L.L.C.
Brand: Get Turkey Tours
Email: support@maxxclass.com
Phone: +90 537 747 0 575
Registered Office (Kosovo)
Ukshin Hoti Street No 51,
Courtyard by Marriott Plaza Floor 12 No 4
Pristina 10000 - Kosovo
Operations Office (Turkey – Bodrum, where applicable)
Atatürk Cd. No 19/1 Gölköy 48483 Bodrum - Muğla