Privacy Policy

Get Turkey Tours

Effective / Last Updated: March 31, 2026
Contact: support@maxxclass.com | +90 537 747 0 575

This Privacy Policy explains how personal data is collected, used, stored, and protected by AIGEN Global L.L.C. under the Get Turkey Tours brand in connection with the website, booking processes, customer communications, payment transactions, and newsletter subscriptions.

Data Controller: AIGEN Global L.L.C.
Brand: Get Turkey Tours

Registered Office (Kosovo)
Ukshin Hoti Street No 51,
Courtyard by Marriott Plaza Floor 12 No 4
Pristina 10000 - Kosovo

Operations Office (Turkey – Bodrum, where applicable)
Atatürk Cd. No 19/1 Gölköy 48483 Bodrum - Muğla

1) Scope

This policy applies when:

you visit our website
you submit a booking request
you contact us through email, telephone, messaging applications, or website forms
you make a payment or request a refund
you give consent for newsletter subscriptions or marketing communications

2) Data We Collect

Depending on the nature of the service, we may collect the following personal data:

full name
phone number
email address
booking details
date, time, number of participants, and meeting information
location, hotel, marina, or relevant service point details
communication records and correspondence
payment status, payment method, and refund details
information related to special arrangements you request
technical data related to website usage
newsletter subscription preferences

Sensitive card data may not be stored directly by us; such payment data may instead be processed by the relevant payment service providers.

3) How We Collect Data

Personal data may be collected through:

website forms
email communications
telephone calls
messaging applications
information and documents provided during the booking process
payment and refund procedures
cookies and similar technologies used on the website

4) How We Use Your Data

We may use your personal data for the following purposes:

to create and manage your booking
to plan the service and carry out operations
to communicate with you
to manage meeting, pickup, and organizational arrangements
to receive payment, verify payment, and process refunds
to notify you of changes, updates, or cancellations relating to the service
to provide customer support
to carry out security, fraud prevention, and risk management
to comply with legal obligations
where you have given consent, to send newsletters, promotions, new tour announcements, and special offers
to improve website performance, security, and user experience

5) Legal Bases for Processing

Your personal data may be processed on the basis of:

evaluating your request before booking and entering into a contract with you
performing the service after booking
complying with legal obligations
protecting our legitimate business and operational interests
relying on your consent where required

6) Payment Data

Payments may be accepted through the following methods, depending on the nature of the service:

Stripe
Payoneer
PayPal
bank transfer
cash payment, if approved in writing in advance

During payment processing, necessary information may be handled by relevant payment service providers, banks, or financial intermediaries. We may only process limited information necessary to verify payment status, maintain accounting records, manage refunds, and reduce fraud risk where required.

7) Who We May Share Data With

Your personal data may be shared, where necessary for the provision of the service, with:

guides
boat or yacht owners
crew members
restaurants
local operators and business partners
payment service providers
banks and financial institutions
information technology, website infrastructure, email, or technical support providers
public authorities, regulators, or legal advisers where required by law

Your data will not be sold to unrelated third parties or shared arbitrarily.

8) International Data Transfers

Due to the nature of our operations, your personal data may be transferred to parties or service providers located outside your country of residence. This may arise particularly in connection with:

payment service providers
cloud systems and technical infrastructure providers
international service providers involved in booking arrangements
operational processes carried out across different countries as part of our registered office and operating structure

In such cases, reasonable steps are taken to ensure that appropriate safeguards are in place.

9) Retention Period

Your personal data may be retained:

for as long as necessary to perform the booking
for as long as required for refunds, accounting, and record-keeping obligations
for a reasonable period for handling legal claims
until you withdraw your consent for marketing communications
for the limited period necessary for technical and security records

At the end of the applicable retention period, data may be deleted, anonymized, or archived in a form that no longer identifies you.

10) Cookies and Similar Technologies

Our website may use cookies and similar technologies. These may be used to ensure that the website functions properly, to maintain security, to remember preferences, and to improve user experience.

Cookies may be used for the following purposes:

providing essential website functions
managing sessions
security and abuse prevention
measuring website performance and usage volume
remembering user preferences
supporting newsletter or communication preference management where you have given consent

You may reject or delete certain cookies through your browser settings. However, disabling some cookies may affect certain functions of the website.

11) Newsletter and Marketing Communications

Where you have given us clear consent, we may send you communications regarding:

new tours
new routes
special offers
travel inspiration and updates
brand and service announcements

If you no longer wish to receive such communications, you may use the unsubscribe option included in the email or contact us directly.

12) Data Security

We take reasonable technical and organizational measures to protect your personal data. However, no method of data transmission over the internet or electronic storage can be guaranteed to be entirely risk-free.

Accordingly:

we seek to limit unauthorized access
we apply necessary access controls
we use appropriate security measures in payment and communication processes
we restrict access to data that is not operationally required

13) Your Rights

Subject to applicable law, you may have the right to:

know what data is being processed about you
request correction of inaccurate or incomplete data
request deletion of your data in certain circumstances
object to processing
request restriction of processing in certain cases
withdraw consent where processing is based on consent
lodge a complaint under applicable law

If you wish to exercise any of these rights, you may contact us at support@maxxclass.com.

14) Third-Party Websites

Our website may contain links to third-party websites or platforms. We are not directly responsible for the data handling practices of those third parties. You are encouraged to review the privacy policies of those websites separately.

15) Updates to This Policy

This Privacy Policy may be amended from time to time in response to operational changes, technical developments, legal requirements, or updates to our service structure.

The most current version is always the version published on our website.

16) Contact

If you have any questions regarding privacy, your personal data, or this policy, you may contact us using the details below:

AIGEN Global L.L.C.
Brand: Get Turkey Tours
Email: support@maxxclass.com
Phone: +90 537 747 0 575